Shipping Policy

At Ruyò, we strive to ensure your orders reach you in a timely manner. We offer several shipping options to accommodate your preferences. The available shipping options will be presented to you during the checkout process. Please note that shipping costs may vary based on your chosen shipping method.

We currently offer shipping to destinations within the European Union (EU) and select international locations. If you have any questions regarding shipping to a specific destination, please contact us at contact@ruyojournal.com

All orders are typically processed within 3-5 business days.

You will receive a confirmation email once your order is processed and ready for shipping.

Shipping times may vary based on your selected shipping method and destination.

For shipments within the EU, estimated shipping times typically range from 3-7 business days.

International shipping times may vary and can range from 5-12 days.

Please note that the estimated shipping times are provided for guidance and are not guaranteed.

Shipping costs are calculated based on the shipping method you select during checkout.

Shipping costs may vary depending on your location and the weight of the items in your order.

You will be presented with the shipping cost for your order during the checkout process.

For most orders, tracking information will be provided to you via email once your order has shipped.

You can use the tracking information to monitor the status and location of your order in transit.

Please note that all magazine products purchased from Ruyò are non-refundable. Once a magazine has been ordered and shipped, we cannot accept returns or offer refunds, except in cases of damaged or defective products.

If you receive a damaged or defective magazine product, please contact us within 14 business days of receiving the item to request a replacement.

For international orders, please be aware that you may be responsible for customs and import duties in your country.

These charges are not included in the order total and must be paid by the recipient. Please check with your local customs office for more information on potential duties and fees.

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to reach out to us at contact@ruyojournal.com. We are here to assist you and ensure your shopping experience with Ruyò is as smooth as possible.