Refund Policy

We offer a 14 day refund policy for most of our products and services, excluding magazines. If you are not satisfied with your purchase, you may request a refund within 14 days from the date of purchase.

To be eligible for a refund, your request must meet the following criteria:

• The refund request is made within the 14 day refund period.

• You provide proof of purchase, such as a receipt or order confirmation.

• The product or service is in its original condition, and all associated materials are included (if applicable).

• Digital products, including downloadable content, must not have been downloaded or accessed.

• Certain products and services are non-refundable. These include:

  • Magazines: All magazine purchases are non-refundable.

• We clearly specify if a product or service is non-refundable at the time of purchase.

• To request a refund for eligible products, please contact our customer support team at @contact@ruyojournal.com.

• Our team will guide you through the refund process, including the information and documentation required.

• Refunds will be processed using the original payment method.

• The time it takes for the refund to reach your account may vary based on your payment provider's processing times.

If you wish to cancel a subscription or ongoing service, please refer to our [Insert Link to Cancellation Policy] for specific instructions and terms related to cancellations.

We may update this Refund Policy to reflect changes in our practices or for legal reasons. When we make changes, we will revise the "Last Updated" date at the beginning of the policy. We encourage you to review this policy periodically to stay informed about our refund practices.